Client Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of DadBod Contractors (Pty) Ltd across our website, WhatsApp, Facebook Messenger, Instagram Messenger, and any related digital platforms, services, or other channels we introduce.

By using the Platform, you agree to these Terms, our Privacy Policy, our Refund, Cancellation & Dispute Policy, and all applicable South African laws, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and POPIA. If you do not agree, you must discontinue use immediately.

1. Introduction

These Terms govern your access to and use of DadBod Contractors across our website, WhatsApp, Facebook Messenger, Instagram Messenger, and any related digital platforms, services, or other channels we introduce.

2. Nature of the Platform

DadBod Contractors operates a managed digital marketplace connecting clients (“Users”) with independent contractors (“Contractors”). We facilitate job requests and contractor matching, manage payments, and provide communication, dispute, and review tools. We do NOT perform contractor services, employ Contractors, control how Contractors perform their work, or guarantee contractor workmanship.

All services are performed by independent Contractors. DadBod Contractors is not a party to the physical execution of any work, but facilitates the commercial transaction. Where we supply our own Platform content or services, we are responsible for those.

3. Eligibility

You must be 18 years or older, have legal capacity to contract, and provide accurate and complete information. We reserve the right to refuse or restrict access at our discretion.

4. Account Registration & Verification

You may be required to create an account, provide personal details, and complete identity verification. You are responsible for your account activity and must keep credentials secure. We may suspend, close, or terminate accounts that are inactive, compromised, in breach of these Terms, or involved in fraud, false information, platform misuse, or any other conduct that may harm DadBod Contractors, Contractors, clients, or the Platform.

5. How the Platform Works

The Platform allows you to submit job requests, receive quotes, communicate via supported channels, make secure payments, and rate and review Contractors. Submitting a request does not guarantee contractor availability and does not obligate you to accept a quote.

6. User Responsibilities

You agree to provide accurate job details, ensure a safe working environment, act in good faith, and communicate respectfully. You must not submit fake or misleading jobs, abuse or harass Contractors, attempt to bypass the Platform, or engage in illegal or fraudulent conduct. We reserve the right to restrict or terminate access for violations.

7. Contractor Relationship

Contractors are independent third-party service providers and not employees, agents, or representatives of DadBod Contractors. You are responsible for selecting a Contractor and must review contractor profiles, details, and ratings. You enter into a service agreement directly with the Contractor.

Notwithstanding the above, where a Contractor fails to perform services to the standard a consumer could reasonably expect under section 54 of the CPA, you may raise a dispute through our Platform process as described in Clause 14. This does not make DadBod Contractors a party to the service agreement between you and the Contractor.

8. Payments

8.1 Payment Processing

Payments for jobs using the DadBod payment option are processed through an approved third-party payment provider.

DadBod Contractors facilitates the payment journey but does not operate an escrow service, hold customer money in trust or maintain customer wallet balances.

8.2 Payment Stages

The client ordinarily pays an initial deposit to confirm the booking and the remaining balance after the agreed work has been completed satisfactorily.

The applicable payment stages and amounts must be displayed before the client authorises payment.

8.3 Completion and Settlement

Under the normal process, the client’s confirmation of satisfactory completion triggers the final-payment or contractor-settlement process.

Where a dispute, suspected fraud, chargeback, incomplete verification or inconsistent completion information exists, the normal process may be paused under the applicable payment-provider procedures.

8.4 Payment Obligations

You agree to pay the full agreed amount for services and not to bypass the Platform for payments. Attempts to bypass the Platform may result in account suspension or permanent ban.

8.5 Refunds & Adjustments

Refund requests are handled under the Refund, Cancellation & Dispute Policy, which forms part of these Terms. DadBod may facilitate communication and, where authorised and able to do so through the applicable payment-provider process, initiate an approved full or partial refund. Contractor performance remains the Contractor’s responsibility.

9. Cancellations

Cancellations must be communicated via the Platform. Refunds following cancellation are governed by our Refund, Cancellation & Dispute Policy. Repeated cancellations or abuse may result in account suspension.

10. Ratings & Reviews

Users may rate Contractors and submit reviews. Reviews must be truthful and based on actual experience. We reserve the right to remove false or abusive reviews and to investigate suspicious activity.

11. Data Sharing & Privacy

By using the Platform, you consent to sharing your information with Contractors for service delivery purposes, and to communication via WhatsApp, email, or messaging platforms. We process data in accordance with our Privacy Policy and POPIA.

Your data may be transmitted via third-party messaging platforms, including WhatsApp and Meta platforms, that operate under their own privacy policies. DadBod Contractors cannot guarantee the retrieval or preservation of communications sent through these platforms. We recommend keeping records of important communications related to your job.

12. Platform Content

Platform content may be user-generated and may contain inaccuracies. DadBod Contractors does not guarantee accuracy and does not endorse Contractors. Use is at your own risk.

13. Prohibited Use

You may not use the Platform unlawfully, upload harmful or malicious content, attempt to hack or disrupt systems, circumvent payment processes, or misrepresent your identity. Legal action may be taken where necessary, including for serious violations.

14. Disputes

DadBod aims to provide an initial response within five business days and a final outcome within ten business days after all complete and reasonably required evidence has been received.

DadBod may facilitate the dispute process and communicate the outcome available under the agreed terms, available evidence and the applicable payment-provider process. This does not remove your legal rights externally, including any rights under the CPA.

15. Limitation of Liability

To the maximum extent permitted by applicable law, DadBod Contractors is not liable for contractor workmanship, delays or cancellations, property damage or injury, or losses arising from services performed by independent Contractors. We provide the Platform on an “as is” basis.

Our total liability shall not exceed the total fees paid by you to DadBod Contractors in the 3 months preceding the claim. This limitation does not apply to liability arising from our fraud or wilful misconduct, or to rights you hold under the CPA that cannot lawfully be excluded by contract.

16. Indemnity

You agree to indemnify DadBod Contractors against any claims, damages, or losses arising from your use of the Platform, your interactions with Contractors, or your breach of these Terms.

17. Account Termination

We may suspend or terminate your account if you breach these Terms, engage in fraud or abuse, or attempt to bypass the Platform. Where an urgent breach requires immediate action, termination may occur without prior notice. For non-urgent breaches, we will endeavour to provide reasonable notice before termination.

18. Intellectual Property

All Platform content, including branding, mascots, designs, and software, remains the exclusive property of DadBod Contractors. You may not copy, distribute, or modify Platform content without our prior written consent.

19. Changes to Terms

We may update these Terms at any time. For material changes, we will provide at least 14 days’ notice via the Platform or email before the change takes effect. Continued use of the Platform after the notice period constitutes acceptance. If you do not accept the revised Terms, you must discontinue use before the effective date.

20. Consumer Protection Act

Nothing in these Terms limits, excludes, or modifies any right, remedy, guarantee, warranty, or other condition implied or imposed by the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded or modified. Consumers retain all rights afforded under the CPA, including the right to quality services under section 54 and protection against unfair contract terms under section 48. Where these Terms conflict with the CPA, the CPA prevails.

21. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Disputes shall fall under the jurisdiction of the South African courts.

22. Contact

DadBod Contractors (Pty) Ltd
14 Rhyn Avenue, Bergbron, Randburg, South Africa
Email: info@dadbodcontractors.co.za
Phone / WhatsApp: +27 79 710 2912